Someone licensed has to attend, or the panel is just making noise.
Alarm response is not a call-centre script. It is a licensed attendance, a walk of the building, and a decision: reset, hold, or escalate. Keyholding only works if the keys are logged and the person holding them is licensed.
OnGuard covers alarm response along the same spine as our patrols: Sydney, Hornsby, Central Coast, Newcastle, the Hunter, Southern Highlands, South Coast and into Canberra. Confirm the suburb on 0432 893 343 before you assume a 20-minute drive.
You should get a written run-sheet after the visit. If the provider cannot show you last month’s sheets, they are selling a phone tree.
Takeaways
- Licensed attendance, not just a phone call
- Keyholding with a logged set
- Run-sheet after every response
Need the post stood? Call 0432 893 343 or use the brief below. Master Licence 000110094.
More guides
- How to hire licensed security guards in NSW
- What a NSW Master Licence actually means
- NSW Class 1 security licences, without the fog
- Crowd control is not the same job as event security
- Static post or mobile patrol?
- Construction security that holds the compound
- RSA is not a security licence
- The event plan is the product
- Screening that does not stall the gate
- Concierge that is still licensed security
- How fast can we stand the post?
- Hunter Valley security is late, local and licensed
- South Coast work we have already stood
- Canberra is on the published map
- The brief is four facts and a phone number
- If it is not written, it did not happen
- Lock-up is a licensed walk, not a dash to the car
- Retail security that still lets people shop
- Guests should notice the event, not the security plan
- Check the register before you check the price
- Do not buy 24/7 if the risk is a night gate
- One spine, several posts, one invoice
- Ask for the certificate, not the adjective
- If the radio dies at peak, the plan died first
- A residential desk is still a licensed post
- The yard is the asset after 18:00
- If they can set a watch by you, you are the product
- The first hour is a walk, not a sit